Community Care Program Coordinator (Case Manager)

Pay: Position is $30/hour with step increases PLUS annual bonuses, health insurance, retirement plan, paid time off, gas stipends, and much more!

The Neighbor Network of Northern Nevada (N4) is seeking a caring and motivated person to join our team as a Community Care Program Coordinator. Do you love your community? Do you enjoy helping others? Are you looking to build a career in social services? N4 is a growing 501(c)3 nonprofit organization with a mission to connect people living in Northern Nevada for inclusive, community-based services, volunteer opportunities, and affordable transportation. We create a “village” of people and organizations through a variety of community activities, including a time exchange, transportation services, and support programs for people with disabilities and older adults. If you are a self-starter looking to work in an environment that encourages innovation and teamwork, this is the job for you!

This Community Care Program Coordinator covers Northwestern Nevada and oversees a team of Community Care Partners providing respite and supportive care. Community Care Program Coordinators are charged with program monitoring and information tracking as well as oversight to support N4’s grant reporting and contracts. This position will implement strategies which support state Regional Center requirements and N4’s mission; follow regional center policies and procedures; and align with person centered values and principles for self-determination.

Community Care Program Coordinators are responsible for :

  • Completing intake tasks including conducting new member orientations and related paperwork
  • Drafting ongoing quarterly and annual reports for services provided in N4’s programs
  • Assisting with staff training and oversight
  • Engaging in home visits and telephone and email communication with N4 members and partners
  • Scheduling and tracking services
  • Obtaining feedback from members and other stakeholders
  • Keeping various program data organized and assisting with grant reporting and related fiscal activities
  • Assisting the N4 team with the ongoing implementation of new programs
  • Filling in support sessions as needed
  • Attending special events and activities as assigned
  • Travel to rural areas of Nevada as required

Qualifications/Requirements:

  • Bachelor’s Degree from an accredited 4-year college or university in a health or human services field required
  • Minimum of one year of experience working directly with people with intellectual disability or other development disabilities and/or older adults
  • Excellent written and verbal communication skills
  • At least 3 years of supervisory experience preferred
  • Demonstrate good problem-solving skills and maintain patience with people served
  • Ability to adapt to service program changes
  • Maintain reliable transportation
  • Keyboard and computer skills to utilize word processing, spreadsheets, and databases for communications and record keeping
  • Must be reliable and willing to work in-person in the office and community (no remote work)
  • Must be willing to travel as needed through Northern Nevada (up to 10%)
  • Must show proof of the COVID vaccine or be willing to get the vaccine prior to working with people served by N4

This job is ideal for someone who is:

  • Dependable — more reliable than spontaneous
  • Independent — capable of accomplishing tasks on your own, in a remote environment
  • Process-oriented — enjoys providing feedback on new processes to improve services
  • Detail-oriented — would rather focus on the details of work than the bigger picture

Job Type: Full-time

Pay: From $30 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Retirement plan
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Application Question(s):

  • “Are you fully vaccinated against COVID-19 and/or willing to become vaccinated prior to working with people served by N4?
  • Do you have a bachelor’s degree (or higher) in a health or human service field? (requirement)

Education:

  • Bachelor’s (Required)

Experience:

  • aging or disability services: 1 year (Required)
  • Case management: 1 year (Required)

License/Certification:

  • Nevada Driver’s License (Required)

Ability to Relocate:

  • Reno, NV 89509: Relocate before starting work (Required)

Work Location: In person